At DeliceBox, we strive to provide products of the highest quality and ensure delivery in optimal conditions. We understand that unforeseen situations may arise, and therefore, we have adjusted our return policy to offer you a more convenient solution. Below, we outline our new return for replacement policy:

1. Damaged Boxes in Transit:
   • We will accept claims for boxes damaged during transit provided that the original plastic wrapping is retained.

It is essential for the customer to keep the plastic wrapping as evidence of the package’s integrity during transit.

1. Claim Period:
   • Customers have a one-week window, starting from the reception date, to submit a claim for damaged boxes.
2. Claim and Replacement Procedure:
   • To initiate a claim, customers must take clear photographs of the damaged product and send them via email to orders@delicebox.com.

Upon receiving the claim, we will coordinate the dispatch of a courier to collect the damaged boxes and deliver new boxes in perfect condition.

1. Replacement Processing Time:
   • The replacement coordination and review process may take between one week and 10 business days.

Once coordinated, the courier will perform the pickup and delivery to the specified address.

1. Contact for Claims and Replacement Coordination:
   • Customers can submit their claims via email to orders@delicebox.com.

Please provide detailed information about the claim and attach the corresponding images.

We appreciate our customers’ understanding and cooperation in adhering to these policies. At DeliceBox, we are committed to resolving any issues efficiently and fairly, now offering the option of return for replacement for your convenience. We are here to provide exceptional service and ensure your satisfaction.

Sincerely,

The DeliceBox Team