Who is responsible for the data?
- Identity: DELICEBOX, S.L.U
- Registered office: Av. Vallcarca, 170, Esc C
- VAT ID: B-66058538
- Phone: 619283579
What categories of data are processed?
- Full name
- Email address, personal and/or professional
- Phone number(s), personal and/or professional
- Address, personal and/or professional
- Company and position within the organization
- ID / VAT number
- Banking details, if applicable
- Any other information provided through free-text fields in the enabled forms.
For what purpose is the data processed?
- Personal data of our customers will be processed for the development and execution of requested orders, including:
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- Properly processing the requested order.
- Managing the corresponding billing.
- Maintaining contact to request information or provide information about orders and/or modifications.
- Fulfilling commercial and legal obligations.
- Assessing the level of satisfaction with the services received.
- Sending electronic communications related to activities, news, events, and information that may be of interest based on the nature of the order placed, and provided the user has not expressed a desire to opt-out, as allowed by Law 34/2002, of July 11, on information society services and electronic commerce.
- In relation to contact requests, data will be processed to provide proper management and attention to the request in accordance with its nature.
- Likewise, data will be processed for marketing purposes if registration is requested in the “Contact” section and in cases where express consent is given for this purpose. This includes sending periodic electronic communications regarding information, activities, news, events, and legal sector-related updates that may be of interest to users, provided they have not expressed a desire to stop receiving them.
- If registration and/or participation in any of our events is requested, we will use the name and surname, email address, and professional data (company and position) to manage registration for the respective event, maintain contact to confirm attendance, or inform of any updates or changes to the selected event. Additionally, we may use the data to seek feedback on the event, conduct statistical studies, and send information about future events, news, and updates.
- When accessing the website, user data is processed to generate statistical reports and anonymous profiles regarding access habits and activities carried out by users during navigation.
Unless otherwise indicated, the requested data is necessary, and failure to provide it will prevent the submission of the relevant request.
DELICEBOX participates in social networks. The processing of user data from those who become followers (and/or perform any link or connection action through social networks) of DELICEBOX’s official pages on social networks will be governed by the terms of use, privacy policies, and other regulations on access, use, and similar matters belonging to the corresponding social network, which the user, as a participant in these social networks, will have previously accepted. Consequently, DELICEBOX is not responsible for the personal information shared by the user on social networks.
What is the legal basis for data processing?
The legal basis for processing related to the development and execution of orders stems from the contractual relationship between the parties. The rest of the processing, whose legal basis is consent given and legitimate interest in maintaining the existing relationship.
How long does DELICEBOX keep the data?
Personal data processed by DELICEBOX will be treated for as long as necessary for the purpose for which it was collected or as long as the relationship between the parties remains valid, provided the data subject does not express opposition or revoke the consent given. Once this period has elapsed, and only if necessary according to current regulations, the data will be properly blocked for the legally established periods.
To which recipients are the data communicated?
To fulfill the stated purposes, DELICEBOX may disclose data to third parties that provide financial, technological, logistical, etc. services. In addition to the above, personal data will be communicated in those cases required by current regulations.
What are your rights when providing your personal data?
Users can exercise the following rights:
- Access to personal data being processed and details of these processing operations.
- Rectification of inaccurate data.
- Deletion, in cases provided for by regulations.
- Limitation of their data in cases determined by law.
- Portability of their data when processing is automated and its legal basis is a contractual relationship or consent.
- Opposition to processing in cases permitted by law.
- Revocation of consent at any time.
Users may exercise the aforementioned rights, in accordance with current legislation, by sending an email to orders@delicebox.com.
